One Billing
Entity, One Enrollment Firm, One Insurance Carrier
All under one roof, “in-house” – UGP your single Source
Worksite Partner and Provider
Free Premium Only Plan for UGP’s
Worksite Groups
Voluntary Benefits
Today’s workforce is made of a diverse population with
each employee having their own individual needs and circumstances.
By offering employee paid voluntary benefits, employers allow
employees to purchase coverage in addition to what the employer
may or may not offer based on that employee’s needs. At
no cost to the employer, these voluntary payroll deducted policies
have a value added benefit for employees.
Your One Source Solution
for Worksite Payroll Deducted Policies “Voluntary Plans”
UGP provides the employer with a one-source solution for all of his worksite
solutions. UGP offers a unique in-house solution found nowhere else in the
marketplace: In-house enrollment firm, In-House TPA for billing and a In-House
TPA directly contracted with Worksite Carriers. Employers & employee
benefits consultants can have one source for customer service, enrollment,
and billing for all their worksite products. They no longer need to outsource
their worksite products to multiple parties (enrollment firms, billing entities,
and insurance carriers) who then have to coordinate amongst themselves. They
now have a Single Source Solution!
United Group programs only represents the highest rated
and most financially strong insurance carriers. Offering
our agents, brokers and employers many quality insurance
companies and products to choose from. UGP has also developed
the enrollment and administrative expertise to handle the
complexities of multiple carrier processes and billing
procedures seamlessly where a case may require multiple
insurance products.
UGP provides a one stop shop for your voluntary worksite programs. How?
UGP is a licensed Third Party Administrator and Coordinated billing company
and a Managing General Agent for the majority of worksite insurance carriers.
United Group Programs also has it’s own enrollment team/firm. This
means you can come to UGP with your worksite needs, and UGP will provide
the worksite products, UGP will handle the enrollment, and UGP will handle
the billing. UGP will handle all customer service through it’s call
center and dedicated account team.
Example of using Competition with illustration:
Agent Joe Smith is enrolling Manufacturing Company Inc with 200 lives in
multi locations. Joe Smith does not have the time or resources to enroll
this group.
Step 1: Joe contracts with Acme Enrollment Company to handle the enrollment.
Acme Enrollment company outsources enrollment to outside enrollers. By
outsourcing the enrollment Acme Enrollment company loses control.
Step 2: Joe contracts with Beta Third Party Administrator to handle the
billing
Step 3: Joe finds Worksite Insurance Company who offers Voluntary products
Step 4: Joe must coordinate between all THREE vendors and all three vendors
must coordinate with each other.
Common Employer Complaints:
1)The enrollers did not know the product
2)The enroller misrepresented the product
3)The enroller misplaced the enrollment forms
4)The enroller did not show up
5)The enroller acted inappropriately
6)There are many problems with communication between the TPA and the enrollment
company
7)The enrollment company’s call center is not communicating new hires
to our TPA or to our HR dept for payroll deduction purposes
8)The TPA is not properly remitting multi-location premium
9)HR complains if there is a problem they need to call multiple vendors
who don’t have the answers at hand
Example of using UGP as Worksite
Solution:
Step 1: Agent Joe Smith contracts with UGP to provide a complete enrollment
solution. UGP provides the “in-house” enrollment team, “in-house” billing,
and “in-house” call center and customer service. There
is problems of having three vendors and the possibility of miscommunication.
By utilizing one single source provider, Joe has eliminated all problems
and service issues. HR now if there is an issue can call one dedicated
person at UGP who can answer and resolved any problem.
Making
Life Easier & More Efficient
Eligibility & Enrollment Services
Employee enrollment plays a critical role in the success
of any voluntary benefits program.
UGP provides the following services:
 One-on-one
enrollment
Group
enrollment
Enrollment
by Phone (Call Center)
Internet
Web Enrollment
Outbound
Call Enrollment
Management
Training Seminars
Bi-Lingual
enrollment and communications
National
enrollment
Case Setup and Management
Payroll
Stuffers and Communication Materials
Employee
Education
Professional
Enrollment Counselors
Employer
Enrollment Reports
Voluntary policies available are:
Disability – Income Protection (STD & LTD),
Term Life,
Supplemental health
Critical Illness,
Cancer Protection,
Dental Plans, and
AD&D policies,
Accident Plans,
Hospital Indemnity
and Gap Plans.
Dental
Vision Care
First Occurrence Cancer Insurance
Cancer Indemnity Insurance
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In-House
Benefits Call center
For when a
one-on-one enrollment is not viable.
United Group Programs Call center is a full service full range call
center for incoming calls during open enrollments. On select cases,
UGP’s call center can be used for outgoing call enrollments.
Our staff is well trained and explains the benefits
and plan options to each employee. We do not utilize
IVR for enrollments.
Our Toll Free Call Center provides a centralized
access point to resolve all employee issues and
to enroll. UGP’s Call Center can also be
utilized for enrollment and re-enrollment.
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For more information on UGP’s Worksite Products or Solutions please
call (800) 482-8770 x 215 or email us at sales@ugpinc.com
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